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Issue with user provisioning from Okta to Box via API

  • May 22, 2025
  • 1 reply
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Hello,

We have the following error when a user is being provisioned from Okta to Box:

"Automatic provisioning of user John Leo to app Box failed: Could not create new user. 409 - User with the specified login already exists" The user does not appear anywhere under "Users&Groups" in Box admin. Could you please advice how to find a user in question?

Thanks,

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!

    We have seen this error message for a user you try to provision an account for and their email is already linked to a Box account.

    If the user has an existing personal lite Box linked to the email you are trying to provision an account for, you will have to manually add the user in the Admin console and a message will pop up if you would like to invite the user to your managed users list.

    If you click the "Invite" button, this will send an invitation to the user in his personal Box to join your organization, once he accepts the invitation, he will be rolled in to your managed users list.

    This whole process is described in this article: "Invite Existing Box User" Message When Adding User 

    Hope this helps!

    If you have any questions, please let me know and I will do my best to help you!

    Regards, 

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