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Question

Can't receive reset emails

  • May 23, 2025
  • 1 reply
  • 1 view
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I have a BOX account with my official email address - 

[personal information--redacted]

I have tried resetting my password but I am not receiving the password reset mail. I have check junk/spam folder.

 

Please help

    1 reply

    C
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    Hi Felix, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked out this article for tips on troubleshooting issues with Email notification in Box: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications 

    This may be relevant to your problem with the next steps!

    Let us know if you have other questions, and we'll do our best to help.

    Regards, 

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