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Question

some subfolders not syncing

  • May 22, 2025
  • 1 reply
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C
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Hi there,

I have a shared folder which has thousands of subfolders and more than 1 million files totally. On some user's computer, only 10 to 20 subfolders can be seen. Is there a limitation? Thanks.

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
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