I have deleted all files in my box account.
There is no items in it. But the storage usage is still over 5GB.
Please reset this usage issue.
Thanks.
Storage Usage Or File Count In My Account Is Incorrect
https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Hi Akira,
Welcome to Box Community and glad to help!
Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage.
Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
