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Question

通知メールが届かない (I haven't received a notification email)

  • September 11, 2025
  • 2 replies
  • 78 views
た

先日メールサーバーでDNSの設定を誤ってしまい、BOXの通知メールがバウンスしてしまいました。

おそらく抑制リストに登録されてしまったと思われるのですが、個人の無料版でアカウントを使用している為、抑制リストがありません。

現状のアドレスのまま、通知メールが届くようにするにはどうしたらいいでしょうか。

 

※メールサーバーでDNSの設定は約７週間前に設定を正常に戻しています。

    DonHammons

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • September 11, 2025

    Hi there, 

    Welcome to Box Community and we’re glad to assist! 

    As of this message, we're only able to offer full support in English in this forum.

    We apologize for this limitation -- please contact this languages, or use any third-party translator if you need further assistance.

     

    Thanks for posting, and we look forward to your reply!

    た
    • たなか
    • Author
    • New Participant
    • September 12, 2025

    The other day, I made a mistake in the DNS settings on the mail server, which caused the notification emails from Box to bounce.

    I believe the address may have been added to a suppression list, but since I am using a personal free account, I don’t have access to view or manage the suppression list.

    What should I do to ensure that notification emails are delivered to my current address?

    Please note: The DNS settings on the mail server were corrected and have been normal for about seven weeks now.

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