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Question

アップグレード

  • Oct 15, 2026 4:30 AM UTC
  • 2 replies
  • 84 views
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IndividualからPersonal proへのアップグレードができません。

クレジット決済の情報を入力して、アップグレードのボタンをクリックすると、以下のエラーメッセージが表示されます。
 

要求の処理中にエラーが発生しました。

お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。

 

どうすれば、アップグレードできるかのサポートをお願いします。

2 replies

Rona Box
  • Rona Box
  • Community Manager
  • Oct 15, 2026 7:55 PM UTC

Hi ​@Sales Staff ,

Welcome to Box Community, and we’re here to further assist! 

 

While we appreciate you for taking the time to post in the forum. Note that we're only able to offer full support in English.

We apologize for this limitation -- please contact us in this language if you need further assistance.

 

We’d love to hear back from you! 

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  • Sales Staff
  • Author
  • New Participant
  • Oct 16, 2026 12:10 AM UTC

Hi ​@Sales Staff ,

Welcome to Box Community, and we’re here to further assist! 

 

While we appreciate you for taking the time to post in the forum. Note that we're only able to offer full support in English.

We apologize for this limitation -- please contact us in this language if you need further assistance.

 

We’d love to hear back from you! 

Hi,

Thank you for your response. As advised, I am following up in English regarding my issue.

I am currently using an Individual account and would like to upgrade to Personal Pro. I have tried entering my credit card information and proceeding with the upgrade, but the transaction cannot be completed.

The error message indicates that additional verification is required for my account and asks me to contact Box Support.

Could you please review my account and let me know:

  1. What additional verification is required, and
  2. What steps I need to take to successfully upgrade to Personal Pro?

If you need any additional information from me to investigate the issue, please let me know.

Thank you for your support.

Best regards,

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