Hi,
I got "Your password has expired. Please enter your email address and we will send you steps to create a new one." on some other accounts.
And I didnot use old email so I cannot receive email
Question
Your password has expired.
Hi there,
Welcome to the Box Community!
Have you tried to request for a password reset link yet to update your Box password?
If not, kindly visit https://app.box.com/reset and enter the email address associated with your Box account. Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thank you for your reply.
I make sure my password works. After logging in I get a notification "Your password has expired. Please enter your email address and we will send you steps to create a new one."
I did not ask for a password reset. These are 2 completely different problems.
I am getting error after logging in. And you suggest recovering the password (don't remember the password)
Hope to hear from you soon.
Thanks.
When companies force everyone to reset their passwords it is normally the result of a major security problem.
It would be nice if Box were to come clean about this, the silence is deafening!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.