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Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

  • May 23, 2025
  • 1 reply
  • 59 views
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I was prompted to update Box.  When I did, it said it updated successfully.  Then later it said it failed and prompted me to send logs to Box.  Then I received a popup w the Title text. Please advise. 

    1 reply

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    Hi Benjamin, 

    Welcome to the Box Community, I'm happy to help!

    Please try to "Manually reset Box Drive" on your device to resolve this issue.

    You may follow the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    Let us know how it goes and if you have questions!

    All the Best, 

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