I have an entire directory that is failing to sync between my local machine and box. I tried deleting the local files, restarting box, and restarting my computer, but none of these have fixed the issue. Just now I clicked the "retry" button, and it told me to send my logs and open a support case to follow up.
Hi Tyler,
Welcome to the Box Community! I'm happy to help.
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
I've been having ongoing problems with Box and received an error message when I turned on my computer this morning and then this:
Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.
I don't know how to do this or what the problem is.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
