Your download is in progress but nothing happens

Hi Shelli, 

Welcome to the Box Community!

Can you make sure that third party cookies is allowed for Box and try restarting your download again and see if that helps?

Let me know how it goes and if the issue persists.

Yes, third party cookies are allowed, all ad blockers are turned off. This file does the same thing: https://www.box.com/s/469e00014d380f883b02  

The preview for both also does not load: "We’re sorry, the preview didn’t load. Please refresh the page."

Hi Shelli, 

I'm sorry to hear that the issue persists!

You can check out this article for more troubleshooting tips on issues with download: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

Hope the issue will be resolved soon!