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Question

Your Device Couldn't Connect to the Server

  • May 23, 2025
  • 5 replies
  • 95 views
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Hello, suddenly today I am not able to access files in box folders. When I try to look at them in Box Sync in a finder window I get the attached message 

"Your Device couldn't connect to the server. There may be a problem with the server or Network" 

I have no internet issues other than Box so I don't think it's the network. When I try to access files I accesses yesterday at Box.com I get this error message

"We're sorry, the preview didn't load. This Document may be protected." 

The option to download is still there online but nothing happens when I click to download.

Does anyone have a solution to this problem? It worked just fine yesterday so I don't know what is going on. 
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    DonHammons

    5 replies

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    I’m having the same problem today.

    C
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    I was able to fix it by turning off my VPN. I don't know why my VPN suddenly would not work with my Box account. But that fixed it for me.

    C
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    Same Problem

     

    C
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    What's the fix here? Just switch to Box Drive from sync.. regretting it already..

    A

    Any one find out a fix for this? Same problem and scenario switched to drive from sync. Missing files in my folders and files that made in the migration wont open because i cant connect to the server.
    I’ve email support but they take a long time to reply.

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