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Question

You installed an older version of Box Drive on top of a newer version.

  • May 27, 2025
  • 5 replies
  • 115 views
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Hi, I've seen previous posts with the same errer message when trying to reinstall Box Drive on MacBook Air The version I'm trying to install is the latest version. I followed posted guidelines on how to delete all traces of Box Drive then reinstalling but I still get the same error message. I tried chat with Box support but they haven't been able to help me resolve the problem. Please can someone advise how they were able to solve the problem? Many thanks

    5 replies

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    Hi there, I am also having the same problem as David's query above. 
    Your help is much appreciated.
    Sinead

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    Hi Sinéad, I was able to solve the problem after getting their feedback. The link available that I downloaded yesterday was not the latest version. Please see below what worked:

    I would suggest for you to uninstall again your Box Drive app by following again the uninstall steps provided to you.
    Afterwards please re-install Box Drive latest version from this link:
    https://e3.boxcdn.net/desktop/releases/mac/BoxDrive.2.27.221.pkg

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    Box...  Please update your published download links as we ran into the same issue above. 

    Additionally, is there a link were we can verify what the VERY latest version is at any given time?

    C
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    same problem.  the link in the message from David above also did not work.  same error message appears.  Box, please fix this.....

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    same problem I got, have anyone get it resolved?

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