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Question

You can not set the Box service account to the same account as an existing user.

  • May 27, 2025
  • 1 reply
  • 14 views

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I just sign up for a free box service account and when i try to link if with my SFDC org getting this error: "You can not set the Box service account to the same account as an existing user.". how i can create a case with box support on this issue ? 

1 reply

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Please check out this link - https://medium.com/box-developer-blog/getting-started-with-box-for-salesforce-development-part-1-824ab538ea13 on more information on setting up the Salesforce integration.