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Question

You can not set the Box service account to the same account as an existing user.

  • May 22, 2025
  • 1 reply
  • 21 views

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When I try to authenticate the user in the salesforce box setting below the error throw.

" You can not set the Box service account to the same account as an existing user. "

1 reply

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https://support.box.com/hc/en-us/articles/360044195713-Installing-and-Configuring-Box-For-Salesforce

Please see the above documentation on setting up the Salesforce integration. It goes over the issue you are having!