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Question

Wrong used storage shown

  • May 22, 2025
  • 3 replies
  • 26 views
C
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Hi,

the used storage found in Account Settings shows around 49,4GB of 50GB in spite of not having, by far, so much data stored in my folders. Deleting files and folders doesn't seem to correct the situation.

I've read in other posts that this is a common problem that only support can fix by running a script. Please, would it be possible for you to do that?

Thanks in advance,

Cheers.

    3 replies

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in  your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    C
    Forum|alt.badge.img

    Hi,
    I have the same problem on my account, it says 50GB of 50GB, but it shoud be around 37GB used. Can you run the script on my account too?

    Thanks,

    C
    Forum|alt.badge.img

    Hi AJ, thanks for the fix. I really appreciate your prompt response.

     

     

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