Skip to main content
Question

wrong used space

  • May 27, 2025
  • 1 reply
  • 9 views

Forum|alt.badge.img

Hi, I have no files saved in my box cloud storage, but box claism i have used 6.4GB.

Storage Used

6.4 GB of 10.0 GB

Pls run script to correct.

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks

1 reply

Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Francois, 

Welcome to Box Community and glad to help! 

We have corrected your account storage, to verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!