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Question

Wrong usage space, even after deleting all files.

  • May 23, 2025
  • 3 replies
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After removing all files and now with only 2 files, my account shows 9.5GB out of 10GB used. Looks like, this issue is a known one for the past 3 years for the box team. Pls help. 
Will deleting and recreating the account help? Or is it not allowed?

Also, the 'support' by box is so confusing. Is there a mail id to which we can raise complaints?

    3 replies

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    Hi Roy, 

    Welcome to Box Community and glad to help! 

    We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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    Hi Rona,

    Thanks for helping me 4 months ago. The problem has recurred again after 4 months. I have cleared files. But the storage is still showing 8gb. Pls HELP!

    Thanks in advance for your support.

    Couldn't figure out how to raise the issue at the link (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect) you provided above. Shall read again and try to raise the issue there  too

     

    Good day!

     

     

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    Hi Rona,

    I tried to figure out how to raise the issue but reached a page with 3 suggested cases which got me confused.(Screenshot below) ...

    Apologies for my inability to locate how to raise this issue there. Hope you will notice my request above and do the needful...

    qgu01HF5Z0Z7401DNJCYHKV0X9YB8.png

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