Hello,
the usage space is shown wrong again. The website says I use 57 GB of 50 GB, but it should be around 20 GB or even less.
Please run the script again.
Thanks Damien
Question
Wrong usage space
Hi Damien,
Welcome to Box Community and glad to help!
We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
My account suffers the same issue. It is literally empty but shows 16GB used! Is there a way that a user initiates the "script", or it can only be done by the CSR? Thanks
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.