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Question

Wrong total storage used

  • May 23, 2025
  • 2 replies
  • 22 views
C
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My total file size is much smaller than reported in account storage used value. This causes new files not able to be uploaded to box. Could support help me in running script to recalculate the storage used ASAP? Thanks a lot!

    2 replies

    C
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    Hi,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    C
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    Hi Thanks a lot. I think the used storage size has been corrected. For your information I had the same problem 2 years back. I wonder why Box still has yet to implement any solution besides running manual script.

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