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Question

Wrong storage space usage re-appear

  • May 23, 2025
  • 2 replies
  • 68 views
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Can you please run the script that will recount all of the files and how much storage is being used in my account?

It was ran few months ago, it solved the problem but the issue re-appear.

Thanks,

Darko

    2 replies

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    Hi DJ,

    Welcome to the Box Community! I’m happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    Forum|alt.badge.img

    AJ,

    thank you. Now storage used returns correct data - 18.4 GB of 50.0 GB

    Best Regards,

    Darko

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