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Question

Wrong storage amt

  • May 22, 2025
  • 1 reply
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I purchased the individual plan which shows 100GB of storage.  I started uploading files last night and in no time, it showed it was full.  When I looked under my acct it shows 10GB of 10GB used.  Where is the 100GB that I purchased?

    1 reply

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! 

    I'm sorry for the confusion but the 100 GB is for the Personal Pro account.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    Please make sure that you are using the correct email to access the account.

    Also, please look for the billing receipt to confirm that you are on a paid account. 

    Best,

     

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