Skip to main content
Question

Wrong space used

  • May 23, 2025
  • 1 reply
  • 52 views
Forum|alt.badge.img
Can you please run the script on my account. I've deleted all files but still it says almost all of my space is used. Thank you.

    1 reply

    Forum|alt.badge.img

    Hi LadyPangea,

    Welcome to the Box Community! I'm happy to help.

    I see that we've already recalculated the count in your data usage and shoud be seeing the right count.

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    Terms of ServiceAccessibility statement