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Question

Wrong signed storage size

  • May 23, 2025
  • 1 reply
  • 14 views
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I've just signed with my company email to have 25 G and then login with my android cell phone to earn 5 more, so I should have 30 Gb, but It only shows 15 Gigas.

Could you please fix this.

Thanks,

Marcos

 

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You’ve earned 25 GB of storage by signing up during our limited time promotion. Box is a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, e-signature, classification, and retention.

    1 reply

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    Hi Marcos, 

    Welcome to Box Community and glad to assist! 

    To address this concern, please reach out to our Billing team.  You may reach out through billing@box.com or open a ticket here. 

    Thanks for posting!

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