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Question

Wrong "OUT OF SPACE" message.

  • May 23, 2025
  • 2 replies
  • 59 views
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I have just erased a lot of files to get some more space. Yet - the count has frozen and I still get the message for being out of space. The same thing happened a few years ago. You fixed it. Please - fix it again. 

    2 replies

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    Hi Hristo, 

    Welcome to Box Community and glad to help! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

    Hope it helps! 

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    Hi,

     

    I, too, am getting the out of space message.  Please run the script on my account too, in order to fix the problem.

    Thanks

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