Hi,
today I deleted a lot of data from my Box Drive. All removed files were deleted also from Trash folder, but I still see, that something uses 33GB of my 50GB available space. I read some posts, that it could be fixed by running some script, that will recalculate free space. Can I ask to run this script for my account? Thank you in advance.
Hi there,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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