Skip to main content
Question

Wrong File Count

  • May 27, 2025
  • 5 replies
  • 7 views

Forum|alt.badge.img

Need script run to correct all the file counts in folders across entire account... how can this get taken care of? 

5 replies

Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Who do I contact? I can't find a way to contact support!!! 


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

How do I contact support??? 


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Stephanie,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting! 


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

The file counts are off again.. can you please update? 


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Need script run to correct all the file counts in folders across entire account... how can this get taken care of?