I am working on a Word document on my phone, editing it and then re-uploading it onto Box every so often. When I went back to Box, the file is still there, but it is now just blank page and is 0 KB! What happened and how can I get my work back?
Question
Word doc is now blank
Hi Myrone,
Welcome to the Box Community, I'm happy to help!
It sounds like the file may have been corrupted during the upload. If you still have a copy of the file on your phone or any or your devices, I would suggest re-uploading the file into Box, please make sure that you have a stable and strong network connection when uploading the file to Box.
Let us know if you have other questions, and we will do our best to help!
Regards,
Hi,
We've had the same problem on our computers when editing files in Box. We can't risk working on a doc and losing the work. Don't you recommend editing in Box?
We've also had the same problem trying to upload to Box. We upload a file and when trying to open it, we only see a blank page. Any recommendations?
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