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Question

Word and PDF documents not opening on desktop

  • May 27, 2025
  • 3 replies
  • 133 views
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Sometimes documents open properly.  Other times, I get a "Launching Application" dialog box, but nothing opens on my computer.

 

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    3 replies

    C
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    Hi Michael,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    C
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    I just tried the old standby: rebooting the computer. That fixed the problem for the time being. I'm wondering if there are any settings I can adjust to avoid this issue.

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    And after closing Word, and then trying to reopen, I'm stuck again with the (incorrect) "Launching Application" message:

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