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Question

Wont save documents correctly and is loading extremely slow

  • May 22, 2025
  • 1 reply
  • 49 views
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When I go to put more documents into a folder it says that it is saved and the files are uploaded but a few second later the saving box pulls back up and starts saving it again but when I go to look at the document nothing has been saved. When I open the doc from box into PDF all of the documents are there but I still cant see them in box. Then when I go to try to save it again Box says that they cant save and they had to save a copy to my desktop so I don't loose any of my documents. It is also being super slow. 

    1 reply

    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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