Occasionally, Box won't open an Excel or Word document so I have to use the online version which is very annoying. Usually if I close and reopen my browser, it works. Sometimes I have to reboot the entire computer which is equally annoying. I read online to uninstall and reinstall Box Tools which I did and it just happened again. No error message just nothing happens other than the pop up that saying it's opening Word which it is not.
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