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The corporation where I work has been having issues with the new Windows 11 update for a lot of computers. One of my recent issues seems to be that my Box files are not syncing with my local folder on my computer. I also seem to be having trouble opening files with Windows Office programs, like Word. This has not been a problem until this week (and our computers have had Windows 11 on them since at least early August, if not earlier). I can open my files on a browser from Box.com.


I wouldn't mind opening files on a browser so much, except when I need to print a file, I can't seem to download it. I have to print it, but save it as a PDF on my computer, THEN I can print. It is just becoming a hassle - there are more steps needed to accomplish very simple tasks.

Hi Crystal, 


Welcome to the Box Community, I'm happy to help!


To initially troubleshoot the issue, kindly perform the following to attempt and remove all the traces of Box Drive on your computer and reinstall the app:


  1. Quit Box Drive

  2. Uninstall the application in the Control Panel.

To remove all traces of the Box Drive application from your machine:


  1. Go to C:\ProgramData\Box and delete the Box subfolder.

  2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.

  3. Go to C:\Users\:USER]\AppData\Local\Box and delete the Box subfolder.

  4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.

  5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

To reinstall Box Drive on your computer, you may download the installer in this article and follow the steps:


Let us know how it goes and if you have questions!


All the Best, 

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