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Question

william

  • May 22, 2025
  • 1 reply
  • 42 views
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I need to change from monthly to annual - just acquire monthly.

 

I need to know why there is 79GB of storage accessed -- on a new account. I can not get to/ see the79 GB

 

    1 reply

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    Hi Bay,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    As for your other concern. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this.
     
    Best,
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