after transfer to a new PC, I cannot see the icon on the folders "cloud" or "green icon" indicating if a folder is available online or offline
Question
why the "cloud" icon or "offline" "Online" is not available
Hi Sila,
Welcome to the Box Community!
Could you follow the steps provided in this article to resolve the issue with the missing cloud/ offline icon from your PC?
If the issue persists, please go ahead and submit a ticket to our support team so they can further investigate on this. You may submit a ticket by clicking the "Contact Support" option found at the top of this page.
Regards,
I installed Box drive on MacBook and earlier Cloud icon was appearing in front of each folder/file but after Mac OS 11.6 update recently there was some malfunction in Box drive and hence I uninstalled and installed again. But after reinstalling, cloud icon is not appearing in front of folder/file. Is it normal or I am doing something wrong. Pls. guide me.
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