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Question

Why is my box is empty but less space?

  • May 22, 2025
  • 1 reply
  • 13 views

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???

Used storage space 

3.4 GB (共 10.0 GB)

???

1 reply

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Hi Chance Li,

Welcome to the Box Community! 

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also read this article from our Box Support page about "Storage".
 
Best,