To Box Billing Support
Why hasn't my credit card been debited yet?
I contacted Visa, but it seems that the bill for 2020/11/30 has not arrived.
Please let me know if there is any reason why you cannot pay.
Question
Why hasn't my credit card been debited yet?
Hi there,
Welcome to the Box Community!
This will require Box Billing team to work directly with you and it seems you already have an open ticket for this issue with our Billing team, please continue working with them and check your email for updates.
Hi Fred,
Welcome to the Box Community!
This would be something our Billing team can look into and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you. Kindly check your email for details and updates.
Thanks for your patience and let us know if you have questions!
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