I was an original user of box. In fact I was able to pay for it for 3 years. Then I got my last bill and it went from $ 120 per year to $180/year. I was offered a lifetime of storage for free at the basic plan.
What's going on? Why can't I call a phone number and talk to someone?
Hi there,
Welcome to the Box Community! I'm happy to help.
Please send an email to billing@box.com or call 0808 189 0504 and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.
Best,
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