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Question

Why can't I edit?!?!

  • May 23, 2025
  • 1 reply
  • 14 views

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Last week I had no problems opening a Box file with Microsoft integrations. Now when trying to open a Word or Excel I have a grayed out box telling me "Box edit is not available"
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So I try to open it via Google Sheets. I have shared the link of the sheet with the Gmail I log in with and it just bounces back to the original "Sign in to continue page"
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Does this have something to do with the upcoming maintenance I see listed on the support.box.com header??
I have Editor permissions for all folders and files.

This is very inconvenient in my daily work.

Please advise!

1 reply

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Hi Jennifer, 

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!