When I click on an existing file that was created by another user, I can sometimes see the metadata icon, read the metadata, and edit it. (see below)
But on files that I have created via making a copy of an existing file, I cannot add metadata (see below).
Hi Alice,
Welcome to the Box Community, I'm happy to help!
Please be advised that "Metadata" is a feature available to Business Plus, Enterprise, and Elite accounts. I've checked your account, and I see that your profile is linked to a Personal Free Box, due to your account type, adding Metadata on files that you own will not work.
If you are interested to use this feature, you may upgrade your plan following this support article: Upgrading your Box Account
To learn more about the Metadata feature, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196173-Using-Metadata
Thanks for reaching out and let us know how else we can help!
Regards,
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