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Question

Where's the free space?

  • May 22, 2025
  • 1 reply
  • 8 views
C
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I also downloaded the mobile app because of the promised 10 GB free storage:

"Mark your calendar! Download the Box Mobile app in August and get a bonus 10GB of storage for free, so you can capture more videos, scan more documents, and create more Box Notes."

No free space was added. What happened? Please add this bonus space as promised.

    1 reply

    C
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    Hi there,

    Welcome to the Box Community! I'm happy to help.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing Team to work directly with you.
     
    Best,   
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