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Question

where is my files on box

  • May 23, 2025
  • 1 reply
  • 10 views

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I cannot find my folders. I have this note: users/my name/box  is unavailable since yesterday.

1 reply

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Hi Samar, 

Welcome to Box Community and glad to help! 

Please manually reset your Box Drive: 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
  • You may need to show hidden folders to see \AppData.
Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences. Restart the Box Drive and follow the prompt to log back in.

Hope it helps!