Is there a chat with an agent, email or phone number I can actually contact with Box? Getting an error message file exceeds plan's upload limit but we have a 250 MB file limit so not sure what is going on?
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Hi Maggie,
Welcome to Box Community and glad to help!
The maximum file size limit for uploads to Box varies depending on your account type:
- Free personal: 250 MB
- Starter: 2 GB
- Business: 5 GB
- Business Plus: 15 GB
- Enterprise (and Digital Suites ): 50 GB
- Enterprise Plus: 150 GB
For more details, please refer to our pricing comparison page.
Did you upload a file that is larger than 250MB? You can also attach a screenshot of your error to get a closer look.
We'd love to further assist!
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