Is there a chat with an agent, email or phone number I can actually contact with Box? Getting an error message file exceeds plan's upload limit but we have a 250 MB file limit so not sure what is going on?
Question
Where is a Support Contact Information? - Getting Message about Upload that Doesn't Make Sense
Hi Maggie,
Welcome to Box Community and glad to help!
The maximum file size limit for uploads to Box varies depending on your account type:
- Free personal: 250 MB
- Starter: 2 GB
- Business: 5 GB
- Business Plus: 15 GB
- Enterprise (and Digital Suites ): 50 GB
- Enterprise Plus: 150 GB
For more details, please refer to our pricing comparison page.
Did you upload a file that is larger than 250MB? You can also attach a screenshot of your error to get a closer look.
We'd love to further assist!
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