Skip to main content
Question

Where did two weeks of docx and corresponding pdf files go?

  • May 23, 2025
  • 1 reply
  • 10 views
C
Forum|alt.badge.img

I was attempting to copy to the proper file location, saw that the files were being moved instead of copied, hit the escape key and lost the files.  They are not in my Windows 10 file nor the Box target file.

    1 reply

    C
    Forum|alt.badge.img

    Hi Scott, 

    Welcome to the Box Community, I'm happy to help!

    First off, have you tried to check on your account in Box.com (Box webapp) to see if the missing files are in there?

    Also, are you the owner of the folder where these files are located or is it owned by someone else? If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    If you own these missing folders, have you tried to check your Box Trash in Box.com? Box allows you to sort and filter items within the trash folder.

    You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    I hope this is helpful!

    Terms of ServiceAccessibility statement