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Question

Where are the files

  • May 7, 2025
  • 1 reply
  • 53 views

An employee forwarded many files (over 80) for which she was the owner before retiring.    She made me an editor on the folders for the files.   I checked before she left and I could access the files however now that she has left, it says “Oops! We can't seem to find the page you're looking for.”.  What happened to the files????  

1 reply

Rona Box
  • Community Manager
  • May 7, 2025

Hi ​@LLHIGH

Welcome to Box Community and we’re happy to assist! 

Upon checking, it shows that you have a designated team that works with Box Premier Services. For immediate assistance, please reach out to your internal helpdesk team.

Thanks for posting!