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Question

When saving template "Not found" error appears and am unable to save

  • May 23, 2025
  • 4 replies
  • 8 views
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I have tried saving a template from Word where I used the shortcuts [[c|0]] etc. Everything looks ready to go to be saved as a template, I try to save the template and I receive a message "not found" preventing me form saving the template.

    4 replies

    C
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    Hi Mauieen, 

    Welcome to Box Community and glad to help! 

    To get a closer look I've opened a ticket for our Product Support team. We will reach out to you shortly and please keep an eye to your email. 

    Thanks for posting! 

    C
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    I am having the same issue. How was this resolved?

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    They still have not updated me on resolution for this problem.

    C
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    Having the very same issue- some times none of my templates will show up 

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