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When I try to invite a user, I get an error saying "Inactive users cannot be invited."

  • May 23, 2025
  • 1 reply
  • 23 views

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When I try to invite a user, I get an error saying "Inactive users cannot be invited." 
Therefore, I would like the target account to be reinstated.

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

It only means that you've invited a user with deactivated Box account. To reactivate an account, please have the account owner to contact Product Support. 

Thanks for posting!