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Hello, 


When I log into the box. I log in and do not see anything but a blank screen. I am able to receive the two-factor authentication and I seem to login successfully and the screen is blank. If I try to access a box link from our records, I am able to access the link.and gain access to the box, but I cannot seem to login directly. 


I have cleared my cache, history, and cookies and I tried 2 different browsers; Google, then Edge and have performed all recent windows and google chrome updates. 

Hi Lana, 


Welcome to Box Community and glad to assist! 


To address your blank screen issue, please follow these troubleshooting steps. 


  • Updating your browser to the latest version

  • Clearing your browser's cache

  • Using Box with an alternate browser, computer, or network. 

  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)

  • Temporarily disabling any plugins/extensions in your browser

  • Restart your machine. 

Hope it helps!

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