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Question

When I login the page is blank. I can access a link to gain access

  • May 27, 2025
  • 1 reply
  • 24 views
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Hello, 

When I log into the box. I log in and do not see anything but a blank screen. I am able to receive the two-factor authentication and I seem to login successfully and the screen is blank. If I try to access a box link from our records, I am able to access the link.and gain access to the box, but I cannot seem to login directly. 

I have cleared my cache, history, and cookies and I tried 2 different browsers; Google, then Edge and have performed all recent windows and google chrome updates. 

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Lana, 

    Welcome to Box Community and glad to assist! 

    To address your blank screen issue, please follow these troubleshooting steps. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Restart your machine. 

    Hope it helps!


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