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Question

What if Box tells me it sent me a confirmation email, I have clicked to resend, and still have not received an introductory email?

  • May 22, 2025
  • 1 reply
  • 20 views
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HiBOX1_9XBJlDNwuzIik4lkizPsCA.jpeg Box Community,

I just signed up for a 14-day trial.

The Box screen says it sent me a confirmation email, I check my email, no messages from Box.  I clicked to resend, and still have not received an introductory email. It's been about 30 minutes.

I do not see this issue in the knowledge base or support forum or similar posts window.

What else can I try to get started?

Is there any way to confirm if the account set up went through completely on the Box side?

Is there a typically longer than a few minutes wait time between submitting payment information and receiving the confirmation email from Box?

 

I tried calling the number on the screen, the system just says to go to support.box.com.  Even holding for a Sales Person, it eventually just hangs up.  Not sure if that is where I would inquire to see if the account sign up process is complete from what Box can see.

 

How high a level of account do you have to have to be able to interact with a Box support person?

 

Comments on any of the above are appreciated or via direct contact info below.  Thank you for reading.

 

Patrice Johnson

[personal information--redacted]

[personal information--redacted]

 

 

    1 reply

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    Hi Patrice, 

    Welcome to the Box Community!

    I see that you've already discussed your account and the issue was addressed via a ticket. Please reach out if there’s anything else we can assist with.

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