What happens to Files marked offline on Box Drive when the account is deactivated and deleted

Question

If we install Box Drive on a laptop and the user marks files "Available Offline" on a file in Box Drive, what happens to that file if we deactivate their account and delete it?

Can they still access that file locally?

community-manager · Answer

Just a note: I got this from support and it does answer the question:

Hi Nicholas,

Thank you for patiently waiting.

Our specialist team has confirmed that their access will be removed immediately. Once the user is set to inactive their auth token will be expired and they'd no longer be able to access any content in Drive included marked for offline.

Our specialist team also would like to advise to follow the protocol in this article when deactivating an account/terminating an employee: Best Practice - Terminating Employees

Best,
Wilmar
Box Premier Services

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