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Question

What can i do ?

  • May 23, 2025
  • 2 replies
  • 9 views
C
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After updating my MacBook, I get the message "Logs sent. If you haven't created a support case with Box, please do so here and ask our support team to do so. A support case is required to investigate this issue. ” is displayed.

    2 replies

    C
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    Hi there, 

    Welcome to Box Community and glad to assist! 

    To further assist, can you confirm your current Box version and your OSX version? 

    Looking forward to hear from you! 

    C
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    Hello.
Thank you for your message.

I'm unfamiliar with it, so please let me know.
The versions are as follows.
    Box version  2.33.130
    macOS Ventura  13.4 (22F66)
    Terms of ServiceAccessibility statement