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Question

We want change the admin

  • November 11, 2025
  • 1 reply
  • 12 views

We want change the admin old man to new man.

 

Admin that BOX roll  has already retired.

Ald man adress is dead. Therefore, we cannot see the message from the BOX system.

We tried to change it from "Roles and Access Privileges", but couldn't for the above reason.

We need system help.

 

I send e-mail to BOX Sport team, but the answer “we only offer technical support to customers on one of our paid plans.”

What should I do?

 

1 reply

Rona Box
  • Community Manager
  • 722 replies
  • November 11, 2025

Hi ​@crew

Welcome to Box Community, and we’ll help with your Admin transfer. 

It indicates that you have already collaborated with one of our team members. We will stay in touch and please keep an eye out on your existing case. 

 

Thanks for posting, and we appreciate your continued support in the Box Community!